Spam Prevention Measures
Serious solutions to a serious problem.
The spam epidemic is very serious and we have implemented several effective measures to help protect our customers and significantly reduce the amount of unsolicited bulk email that is received.
Layered protection
Each of the measures below is an independent stage and messages must pass through all four layers before being delivered to the inboxes of our customers.
- Messages coming from domains owned by known spammers are automatically rejected;
- Messages coming from known spamming network addresses are automatically rejected;
- Messages containing links to known spam product web sites are moved into your 'Spam Items' folder;
- Messages are analyzed and weighted as to the likeliness of the message being spam. Many items are checked such as word content, special or invalid message headers, text which is intentionally altered to try and bypass filters, etc and if the message exceeds the personal threshold it is placed into your 'Spam Items' folder online.
User configurable
Depending on the type of mail you receive and your tolerance for errors in spam detection, you can change your settings by accessing your account through web mail, then selecting "Options", "Rules" and choosing your own personal level. You can also enable the viewing of items captured in the "Spam Items" folder by selecting the "Show the Spam Items folder" setting from the main "Options" page. Additionally, you can add individual users to your contacts in web mail to allow them to bypass content filtering completely.
The default settings should generate no false-positives and currently block over 90% of the spam received. If you only receive personal mail from a few people then by selecting the higher protection level you should be able to increase that effectiveness to 95% or better. Unfortunately no system will ever be 100% free of spam as the battle is continuously changing and we must by default err on the side of caution when deciding whether to classify a message as spam.
